1. Overview

At VIshwa Madhwa Maha Parishat, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

We offer a 30-day return policy for most items, subject to the conditions outlined below.

2. Return Eligibility

Items Eligible for Return

The following items are eligible for return within 30 days of delivery:

• Books in original condition
• Items with manufacturing defects
• Items damaged during shipping
• Wrong items sent by us
• Items that don't match the description

Items NOT Eligible for Return

The following items are generally not eligible for return:

• Digital products (e-books, audiobooks)
• Personalized or custom-ordered items
• Items damaged by customer misuse
• Items returned after 30 days
• Items without original packaging
• Items marked as "Final Sale" or "No Returns"

3. Return Process

Step 1: Contact Us

To initiate a return, please contact our customer service team within 30 days of delivery:

• Email: vmmp05@gmail.com
• Phone: +917676383176
• Include your order number and reason for return

Step 2: Return Authorization

We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please include this RMA number with your return package.

Step 3: Package Items

Package the items securely in their original packaging when possible. Include:

• Original receipt or order confirmation
• RMA number clearly visible
• Reason for return
• All original accessories and materials

Step 4: Ship Return

Ship the package to the address provided in your return instructions. We recommend using a trackable shipping method and insuring the package.

4. Refund Processing

Processing Time

Once we receive your returned items, we will:

• Inspect the items within 3-5 business days
• Process approved refunds within 5-7 business days
• Notify you of the refund status via email

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit card purchases: Refunded to original card
• PayPal purchases: Refunded to PayPal account
• Bank transfers: Refunded to original account

5. Exchange Policy

We offer exchanges for items of equal or greater value. If the new item costs more, you will be charged the difference. If it costs less, we will refund the difference.

Exchange requests must be made within 30 days of delivery and are subject to item availability.

6. Shipping Costs

Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

• Items damaged during shipping
• Wrong items sent by us
• Items with manufacturing defects
• Items that don't match the description

Original Shipping

Original shipping costs are generally not refundable unless the return is due to our error or a defective product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will:

• Provide a prepaid return label
• Process a full refund including shipping costs
• Send a replacement item if available
• Investigate the issue with our suppliers

8. Special Circumstances

Holiday Returns

Items purchased during holiday seasons may have extended return periods. Please check your order confirmation for specific return deadlines.

Gift Returns

Gift purchases can be returned within 30 days of the original purchase date. Gift recipients will receive store credit for the item's value.

9. International Returns

International returns are subject to additional terms:

• Return shipping costs are the customer's responsibility
• Customs duties and taxes are not refundable
• Processing time may be extended due to customs
• Some items may not be eligible for international return

10. Contact Information

For questions about returns, exchanges, or refunds, please contact us:

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.