1. Overview

At VIshwa Madhwa Maha Parishat, we are committed to delivering your books safely and efficiently. This Shipment Policy outlines our shipping procedures, delivery times, and related terms.

We work with trusted shipping partners to ensure your orders arrive in perfect condition.

2. Processing Time

Order Processing

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Processing time begins after payment verification and order confirmation.

Business Days

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

Rush Processing

Rush processing is available for an additional fee. Rush orders are processed within 4 hours during business hours and shipped the same day.

3. Shipping Methods

4. Delivery Areas

Domestic Shipping

We ship to all 50 states in the United States, including Alaska and Hawaii. Delivery times may vary based on location:

• Continental US: Standard delivery times apply
• Alaska & Hawaii: Add 2-3 additional business days
• Rural Areas: May require additional delivery time

International Shipping

We offer international shipping to select countries. International orders are subject to:

• Customs duties and taxes (customer responsibility)
• Extended delivery times (10-21 business days)
• Additional shipping costs
• Import restrictions and regulations

5. Order Tracking

Tracking Information

Once your order ships, you will receive:

• Email notification with tracking number
• Real-time tracking updates
• Estimated delivery date
• Delivery confirmation

Tracking Your Order

You can track your order by:

• Clicking the tracking link in your shipping email
• Logging into your account and viewing order history
• Using the tracking number on the carrier's website
• Contacting our customer service team

6. Delivery Attempts

Delivery Process

Our shipping partners will make delivery attempts as follows:

• First Attempt: Delivery to the specified address
• Second Attempt: If no one is available, package may be left in a secure location
• Third Attempt: Package may be held at local facility for pickup
• Return: After multiple failed attempts, package may be returned to sender

Delivery Instructions

You can provide special delivery instructions during checkout, such as:

• Leave package with neighbor
• Deliver to back door
• Require signature
• Hold for pickup

7. Shipping Restrictions

Prohibited Items

We cannot ship the following items:

• Hazardous materials
• Perishable items
• Items requiring special handling
• Items prohibited by law

Address Restrictions

We cannot deliver to:

• PO Boxes (for some shipping methods)
• Military APO/FPO addresses (special handling required)
• Invalid or incomplete addresses
• Addresses in restricted areas

8. Damaged or Lost Packages

Damaged Packages

If your package arrives damaged:

• Contact us immediately (within 48 hours)
• Provide photos of the damage
• Keep all packaging materials
• We will arrange for replacement or refund

Lost Packages

If your package is lost in transit:

• We will investigate with the shipping carrier
• File a claim if necessary
• Provide replacement or full refund
• Cover all associated costs

9. Shipping Costs

Cost Calculation

Shipping costs are calculated based on:

• Package weight and dimensions
• Shipping method selected
• Delivery destination
• Special handling requirements

Free Shipping Threshold

Free standard shipping is available on orders over $50. This applies to:

• Domestic orders only
• Standard shipping method
• Regular-priced items (excludes sale items)
• Orders under 20 pounds

10. Holiday Shipping

During holiday seasons, shipping times may be extended due to increased volume. We recommend:

• Ordering early for holiday delivery
• Using express shipping for urgent orders
• Checking our holiday shipping calendar
• Allowing extra time for processing

11. Contact Information

For questions about shipping, delivery, or tracking, please contact us:

12. Policy Updates

We reserve the right to update this Shipment Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.