1. Overview

At Vishwa Madhwa Maha Parishat, we are committed to delivering your books safely and efficiently. This Shipment Policy outlines our shipping procedures, delivery times, and related terms.

We work with trusted shipping partners to ensure your orders arrive in perfect condition.

2. Processing Time

Order Processing

All orders are processed within 7 business days (Monday through Friday, excluding holidays). Processing time begins after payment verification and order confirmation.

Business Days

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods

We work with trusted shipping partners including Professional Couriers and India Post to ensure your orders arrive in perfect condition.

4. Delivery Areas

We currently ship to most cities across India and do not offer international shipping. If you would like to receive our products outside India, please contact us at vmmp05@gmail.com

5. Order Tracking

Tracking Information

Once your order ships, you will receive:

• Email/Whatsapp/SMS notification with tracking number
• Real-time tracking updates
• Estimated delivery date
• Delivery confirmation

Tracking Your Order

You can track your order by:

• Using the tracking number on the carrier's website
• Contacting our customer service team

6. Damaged or Lost Packages

Damaged Packages

If your package arrives damaged:

• Contact us immediately (within 24 hours)
• Provide photos of the damage
• Keep all packaging materials
• We will arrange for replacement

Lost Packages

If your package is lost in transit:

• We will investigate with the shipping carrier
• File a claim if necessary
• Provide replacement or refund

7. Shipping Costs

Cost Calculation

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery destination

8. Contact Information

For questions about shipping, delivery, or tracking, please reach out directly to the courier partner. For any other queries, contact our support team:

9. Policy Updates

We reserve the right to update this Shipment Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.